TERMS & CONDITIONS
Speak It With Ms. Diaz
Effective Date: September 1, 2026
Last Updated: October 11, 2026
These Terms & Conditions (“Terms”) govern the use, purchase, enrollment, access to, and participation in educational services provided by Speak It With Ms. Diaz, operated by Mariana Diaz Sanchez.
Please read these Terms carefully before enrolling a Student, purchasing a service, or permitting a Student to participate.
By completing enrollment, submitting required enrollment documents, purchasing a service, authorizing charter-funded services, or permitting a Student to participate after these Terms have been made available, the Parent/Guardian agrees to the applicable provisions of these Terms.
Nothing in these Terms is intended to waive or limit any consumer, privacy, safety, cancellation, refund, or other legal right that cannot lawfully be waived.
1. Definitions
For purposes of these Terms:
“Speak It With Ms. Diaz,” “we,” “us,” and “our” refer to the educational business operated by Mariana Diaz Sanchez.
“Parent/Guardian” or “you” means the Student’s parent, legal guardian, or another adult legally authorized to enroll the Student and make the applicable educational, contractual, privacy, and payment decisions.
“Student” means the minor participating in or being considered for participation in an educational service.
“Group Program” means an age-based small-group educational program offered by Speak It With Ms. Diaz.
“Private Tutoring” means individualized live online Spanish instruction provided on a private basis.
2. Parent/Guardian Authority
Enrollment and purchases involving a minor must be completed or authorized by an adult.
The Parent/Guardian represents that they:
are at least 18 years old;
are the Student’s parent or legal guardian, or otherwise have legal authority to enroll the Student;
are authorized to make decisions regarding the Student’s participation;
are authorized to accept these Terms on behalf of the enrollment relationship; and
will provide accurate information reasonably necessary to administer the service.
If there is a dispute regarding who has legal authority to make decisions for a Student, Speak It With Ms. Diaz may pause enrollment or participation until satisfactory clarification or documentation is provided.
3. Current Educational Services
Speak It With Ms. Diaz currently provides live online Spanish instruction for children ages 4–12.
Current age-based programs may include:
Baby Steps
Designed for children ages 4–5.
Live classes are currently designed as approximately 30-minute sessions.
Little Explorers
Designed for children ages 6–7.
Live classes are currently designed as approximately 35-minute sessions.
Young Adventurers
Designed for children ages 8–12.
Live classes are currently designed as approximately 45-minute sessions.
Private Online Spanish Tutoring
Individualized instruction designed for Students who need or prefer one-on-one support.
Enrollment in one program or service does not include another program or service unless expressly stated.
Programs, availability, and offerings may change prospectively.
4. Educational Nature of the Services
Speak It With Ms. Diaz provides Spanish-language educational instruction.
Individual results vary.
Enrollment does not guarantee:
fluency;
mastery within a particular period;
a specific vocabulary level;
a specific ACTFL or CEFR proficiency level;
academic grades;
school credit;
standardized-test results;
bilingual or heritage-language literacy;
admission to another program; or
any other particular educational or linguistic result.
Student progress may be influenced by:
age;
attendance;
participation;
prior knowledge;
learning pace;
motivation;
practice;
confidence;
individual learning needs; and
other circumstances.
Any ACTFL or CEFR references used by Speak It With Ms. Diaz are instructional guides and do not constitute an official proficiency certification.
5. Free Trial Requirement
Each new Student must ordinarily participate in a Free Spanish Trial Class before paid enrollment is finalized.
The Free Trial is used to:
meet the Student and Parent/Guardian;
understand the Student’s previous Spanish experience;
observe how the Student responds and participates;
evaluate general program fit;
discuss placement;
answer enrollment questions; and
identify an appropriate next step.
A Free Trial does not guarantee:
acceptance into a particular program;
placement in a particular level;
availability in a particular group;
a particular schedule;
a particular start date; or
a reserved seat.
Free Trial Classes are not recorded by Speak It With Ms. Diaz.
6. Placement and Program Fit
Program recommendations are based on professional educational judgment and may consider:
Student age;
previous Spanish experience;
comprehension;
spoken participation;
developmental readiness;
group compatibility;
learning needs;
available programs; and
available schedules.
A Student who already understands or speaks a significant amount of Spanish may not be appropriately placed in a beginner module.
Where appropriate, Speak It With Ms. Diaz may recommend:
another age-based group;
another module;
Private Tutoring;
waiting for another appropriate group; or
another educational option.
Speak It With Ms. Diaz does not guarantee that every prospective Student will have an appropriate currently available placement.
7. Enrollment Process
The normal enrollment process may include:
Free Trial;
placement or program recommendation;
completion of the Parent/Guardian Consent & Media Release;
payment or applicable charter-school authorization;
completion of any other required enrollment information; and
enrollment confirmation.
Completing one step does not necessarily mean that all enrollment requirements have been completed.
8. Temporary Seat Reservation and Completed Enrollment
Submitting the required Parent/Guardian Consent may temporarily reserve an available Student seat.
However, a temporary reservation does not constitute fully completed enrollment.
Enrollment is not fully confirmed until all required steps have been completed, including, as applicable:
Parent/Guardian consent;
tuition payment;
approved payment arrangement;
charter-school purchase order or funding authorization;
required enrollment information; and
any other requirement communicated to the Parent/Guardian.
If a required payment, authorization, document, or other enrollment step is not completed by a communicated deadline, Speak It With Ms. Diaz may release the seat to another family.
No seat is guaranteed indefinitely based solely on submission of the consent form.
9. Small-Group Size
Small-group classes are intentionally limited to a maximum of 5 Students.
The small-group structure is part of the instructional design and is intended to support:
participation;
guided interaction;
individual attention;
speaking opportunities; and
meaningful communication.
A group generally requires at least 3 enrolled Students to open.
The maximum of 5 Students applies to the applicable small group unless a different structure is expressly disclosed before enrollment.
10. Minimum Enrollment to Open a Group
A new small group ordinarily requires at least 3 Students to open.
If minimum enrollment is not reached, Speak It With Ms. Diaz may:
delay the start date;
offer an appropriate alternative group;
offer a compatible schedule;
offer another reasonable enrollment option; or
cancel the proposed group.
If a family has already paid and the proposed group does not open, Speak It With Ms. Diaz will first attempt to offer a reasonably suitable alternative.
If no suitable alternative is available, or the family cannot reasonably attend the available alternative, the amount paid for the canceled group will be refunded to the appropriate payer or funding source, subject to applicable payment-provider or charter-school procedures.
Once a group has opened, later changes in enrollment do not automatically require cancellation of that group. Speak It With Ms. Diaz may continue operating a group with fewer than 3 Students when educationally and operationally appropriate.
Specific classmates or continued group composition are not guaranteed.
11. Explorer 1 Structure
Explorer 1 is currently structured as a fixed educational module consisting of:
24 live classes;
ordinarily 2 live classes per week;
6 connected learning units; and
approximately 12 weeks of instruction.
The actual calendar may extend beyond 12 calendar weeks because of:
federal holidays;
scheduled breaks;
instructor-approved schedule adjustments;
school-year calendar considerations;
emergency closures; or
other scheduling circumstances.
The Student receives the complete number of live sessions included in the purchased module unless an alternative lawful remedy becomes necessary.
12. Pricing for Fixed-Term Programs
The price that controls a purchase is the price clearly disclosed to the Parent/Guardian at the time enrollment or payment is completed.
Explorer 1 is currently offered as a 24-class module for $350 total, unless a different price, approved funding arrangement, or written offer is clearly disclosed before enrollment.
Future pricing changes do not retroactively change the price of a fixed-term module that has already been fully purchased, except where an adjustment is required by law or mutually agreed in writing.
Applicable taxes, if any, will be handled as required by law.
13. Private Tutoring
Private Tutoring provides individualized live online Spanish instruction.
Current standard Private Tutoring terms include:
approximately 60 minutes per session;
a base rate of $50 per hour, unless another rate is expressly quoted; and
a minimum initial commitment of 12 sessions, unless Speak It With Ms. Diaz expressly approves a different arrangement.
A Free Trial or consultation is required before new Private Tutoring enrollment is finalized.
Private Tutoring availability is subject to scheduling capacity.
Additional Students, specialized arrangements, or other services may have separately disclosed pricing.
14. Private Tutoring Cancellations and Rescheduling
Private Tutoring reserves dedicated instructional time for a specific Student.
A tutoring session may ordinarily be rescheduled without penalty when the Parent/Guardian provides at least 24 hours’ notice.
A tutoring session:
canceled with less than 24 hours’ notice;
missed without timely notice; or
missed because the Student is unavailable
may be considered used and non-refundable.
Speak It With Ms. Diaz may make a reasonable exception in extraordinary circumstances at its discretion.
An exception on one occasion does not waive the policy for future sessions.
Any additional refund rights required by applicable law remain unaffected.
15. Discounts, Referrals, and Promotional Offers
Speak It With Ms. Diaz may offer:
sibling discounts;
referral benefits;
promotional discounts;
special enrollment offers; or
other limited incentives.
Eligibility, percentage, timing, redemption rules, and other requirements are governed by the terms disclosed with the applicable offer.
Unless expressly stated otherwise:
discounts are not redeemable for cash;
discounts are not retroactive;
promotional benefits may not be transferred;
multiple discounts may not be combined;
referral benefits apply only when applicable eligibility requirements are satisfied; and
a promotional offer does not permanently change standard tuition.
A promotional program may be changed or discontinued prospectively.
Any benefit already properly earned under an offer will be handled according to the applicable offer terms.
16. Charter School and Educational Funding
Speak It With Ms. Diaz may provide services funded through participating charter schools, educational funding organizations, or approved payment platforms.
Families using charter funds are responsible for:
understanding their school’s purchasing process;
requesting applicable authorization;
supplying accurate Student information;
meeting school deadlines;
complying with applicable purchase-order procedures; and
communicating funding requirements when necessary.
Vendor approval by one charter school does not mean Speak It With Ms. Diaz is approved by every charter school.
17. Charter Authorization and Enrollment Confirmation
A request for charter funding does not itself guarantee a Student seat.
Unless otherwise confirmed in writing, charter-funded enrollment is not fully confirmed until the required:
purchase order;
service authorization;
funding approval; or
comparable school confirmation
has been received or otherwise accepted by Speak It With Ms. Diaz.
A Parent/Guardian may temporarily reserve an available seat through the enrollment process, but a seat may be released if required funding authorization is not received within a communicated timeframe.
18. Charter Reimbursement and Private Purchases
Speak It With Ms. Diaz does not guarantee that a charter school will reimburse a Parent for a service the Parent purchases privately without the school’s prior authorization.
A Parent who expects to use charter funds should follow the applicable school’s purchasing procedures before making a private purchase unless the school specifically instructs otherwise.
If a charter school declines, changes, or withdraws funding, responsibility for any remaining amount will depend on:
the applicable enrollment arrangement;
the charter school’s requirements;
services already provided; and
any amount the Parent separately agreed to pay.
Nothing in these Terms automatically creates personal liability for charter-funded amounts that the Parent did not agree to pay personally.
19. Class Schedules
Parents are responsible for reviewing the confirmed class schedule.
Classes ordinarily begin at the scheduled time.
The Instructor is not required to delay the start of a class because a Student:
is late;
is absent;
is unavailable; or
is experiencing a Student-side technical problem.
A late Student may join the remaining portion of the class when technically and educationally practicable.
Classes ordinarily end at the originally scheduled time.
Student lateness does not ordinarily create a right to:
additional instructional time;
a refund;
a credit;
a makeup lesson; or
an extension.
20. Holidays and Scheduled Breaks
Program calendars may include:
federal holidays;
scheduled instructional breaks;
seasonal breaks;
other announced closures; and
adjusted teaching weeks.
When a weekday holiday affects a twice-weekly group, the affected week may be adjusted to preserve the intended instructional schedule.
For example, Speak It With Ms. Diaz may shift an affected session to the next appropriate weekday and may use Friday as a replacement class day.
Replacement group classes will ordinarily be scheduled on weekdays rather than weekends.
The calendar and schedule communicated to enrolled families control the applicable course dates.
Parents are responsible for reviewing current scheduling information communicated through Google Calendar, Google Classroom, email, or another designated method.
21. Student Absences From Group Classes
Parents are responsible for Student attendance.
When possible, the Parent/Guardian should provide at least 2 hours’ notice if the Student will miss a scheduled group class.
A Student absence does not ordinarily create a right to:
a refund;
a tuition credit;
a private makeup lesson;
prorated tuition;
an extension of the module;
an additional live class; or
transfer of the missed class to another module.
The Student may return to the next regularly scheduled class.
Speak It With Ms. Diaz may make a reasonable discretionary exception in unusual circumstances, but an exception does not establish an ongoing entitlement.
22. Missed Class Content
When an educational recording is successfully created and made available, an absent Student may use the recording for review.
Educational recordings are supplemental.
The availability of a recording does not convert an absence into attendance and does not guarantee that every activity completed during the live class can be reproduced independently.
A recording is not guaranteed for every class.
23. Educational Recordings
Enrolled classes are generally intended to be recorded for disclosed educational purposes when authorized.
Recordings may contain:
Student image;
Student video;
Student voice;
first name or display name;
spoken responses;
written responses;
educational work;
classroom participation;
interactions with the Instructor; and
interactions with other Students.
Educational recording practices are governed additionally by the:
and
Parent/Guardian Consent & Media Release.
Educational Recording Consent is separate from Promotional Media Authorization.
24. Recording Availability and Retention
Educational recordings are retained for up to 30 days after the applicable class.
Recordings may be deleted earlier because of:
storage limitations;
technical problems;
privacy or security considerations;
administrative needs;
legal requirements; or
other legitimate operational reasons.
A recording may fail to be created, saved, uploaded, or made available because of circumstances such as:
internet interruption;
platform failure;
file corruption;
recording error;
equipment failure; or
storage limitations.
Recording availability is therefore not guaranteed.
25. Recording Access and Privacy
When a group recording is made available, access is intended to be limited to authorized enrolled families associated with the applicable class or group.
Parents and Students may not, without appropriate authorization:
publicly post recordings;
upload recordings to social media;
redistribute recordings;
sell recordings;
livestream recordings;
provide recording links to unauthorized individuals;
screen-record a class or provided recording for redistribution;
extract another Student’s image;
extract another Student’s voice;
use another Student’s participation in promotional or commercial material; or
otherwise use recordings in a manner that violates another Student’s privacy.
Families must reasonably protect classroom and recording access.
26. Independent Recording by Families
Parents, Students, and other household members may not independently:
record;
screen-record;
livestream;
photograph;
capture screenshots of; or
otherwise reproduce
a live class containing another Student without prior authorization from Speak It With Ms. Diaz and any additional authorization required by applicable law.
This restriction protects the privacy of all participating Students.
27. Promotional Media Is Separate
Educational Recording Consent does not constitute permission for identifiable promotional use.
Speak It With Ms. Diaz obtains separate Parent/Guardian authorization before intentionally using authorized Student image, video, or voice for public advertising or promotional purposes.
Promotional authorization is optional.
Declining promotional authorization does not affect:
enrollment eligibility;
tuition;
educational opportunities;
instructional quality; or
ordinary Student participation.
Promotional media practices are governed by the Parent/Guardian Consent & Media Release and Privacy Policy.
28. Technology Requirements
A computer is required for participation in live classes unless Speak It With Ms. Diaz expressly approves another arrangement.
Phones and tablets are not supported as the primary class device.
Families are responsible for providing:
a functioning computer;
stable internet access;
a functioning microphone;
speakers or headphones;
a functioning camera when reasonably needed for participation;
the current or appropriately updated Zoom application;
access to required educational platforms; and
any other ordinary equipment communicated for the applicable class.
Parents are responsible for installing and updating required software before class when reasonably possible.
29. Student-Side Technology Problems
Parents are responsible for determining the suitability and reliability of:
the Student’s computer;
internet connection;
Wi-Fi;
browser;
camera;
microphone;
speakers;
headphones;
operating system; and
other household technology.
Technical problems originating from the Student’s equipment, household internet connection, or local setup do not ordinarily create a right to:
a refund;
a credit;
a private makeup class; or
an extension of instructional time.
When available, the Student may use the educational recording to review missed content.
30. Instructor-Side and Platform Technical Problems
Speak It With Ms. Diaz relies on third-party technology providers.
If a substantial Instructor-side or platform failure prevents meaningful delivery of a live class, Speak It With Ms. Diaz may:
restart the session;
extend the class when practical;
reschedule the class;
add a replacement session; or
provide another reasonable remedy.
The appropriate response depends on the circumstances.
31. Third-Party Platforms
Educational and administrative services may rely on third-party platforms including, where applicable:
Zoom;
Google Classroom;
Google Calendar;
Google Forms;
Calendly;
Hostinger;
Genially;
payment processors; and
other educational or technology providers.
Speak It With Ms. Diaz does not control the independent operation, uptime, technical performance, privacy practices, or service terms of those third parties.
Use of third-party services may also be subject to the provider’s applicable terms and privacy practices.
32. Google Classroom and Educational Materials
Google Classroom may be used to provide enrolled families with:
Adventure Gear;
educational materials;
announcements;
class information;
resources;
links; and
educational recordings.
Parents are responsible for protecting their account credentials and restricted classroom materials.
Google Classroom access does not authorize the Parent or Student to redistribute proprietary instructional materials or recordings.
33. Adventure Gear and Homework
Speak It With Ms. Diaz does not ordinarily require regular homework for the age-based group programs.
Adventure Gear may be used:
during class;
for review;
for meaningful optional practice;
to reinforce previously introduced material; or
for another educational purpose communicated by the Instructor.
The live Spanish class remains the central instructional experience.
34. Parent/Guardian Responsibility During Class
Parents are not ordinarily required to sit beside the Student throughout the entire class.
However, Parents remain responsible for:
providing age-appropriate supervision;
ensuring that the Student is in a reasonably safe environment;
providing necessary technology;
helping protect access credentials;
helping the Student follow appropriate online behavior; and
being reasonably available when the Student’s age or circumstances require assistance.
For Baby Steps Students ages 4–5, having a caregiver nearby is strongly recommended in case brief help is needed with:
technology;
materials;
transitions; or
re-engagement.
35. Scope of the Instructor’s Role
Speak It With Ms. Diaz provides Spanish-language education.
The Instructor does not provide:
childcare;
medical care;
psychotherapy;
behavioral-health treatment;
behavioral therapy;
occupational therapy;
diagnosis;
crisis intervention;
parenting services; or
special-education services
unless a separate service is expressly and lawfully agreed in writing.
Ordinary educational redirection, classroom management, and age-appropriate instructional support do not constitute those professional services.
36. Student Conduct
Students are expected to participate in a manner reasonably appropriate for a live educational environment.
Students may not intentionally:
harass another participant;
threaten another participant;
use discriminatory or abusive language;
display inappropriate content;
deliberately interfere with technology;
repeatedly prevent instruction;
misuse chat or screen-sharing features;
violate another Student’s privacy;
share private class links publicly; or
engage in unsafe or unlawful conduct.
Age and developmental stage will be considered when addressing behavior.
37. Classroom Management
The Instructor may use reasonable classroom-management measures including:
verbal redirection;
muting a participant;
disabling a feature;
changing an interactive activity;
temporarily removing a participant; or
contacting the Parent/Guardian.
Where practicable, recurring concerns will be discussed with the Parent/Guardian before enrollment is terminated.
Serious safety, privacy, or misconduct concerns may require immediate action.
38. Intellectual Property
Unless otherwise indicated, original materials provided by or created for Speak It With Ms. Diaz are protected intellectual property.
Protected materials may include:
curricula;
lesson plans;
instructional sequences;
Adventure Gear;
worksheets;
presentations;
games;
interactive activities;
digital exercises;
videos;
audio;
graphics;
illustrations;
characters;
mascots;
Cuco;
logos;
branding;
teacher-created resources;
website content; and
other original educational materials.
Enrollment does not transfer ownership of these materials.
39. Limited Educational License
Enrollment grants the enrolled Student and Parent/Guardian a limited, personal, non-exclusive, non-transferable license to use materials provided for that Student’s personal educational use.
This permission does not authorize commercial or public use.
40. Prohibited Use of Educational Materials
Without prior written authorization, provided materials may not be:
sold;
republished;
publicly distributed;
rebranded;
commercially shared;
uploaded to public file-sharing websites;
used to operate another educational business;
reproduced as another instructor’s curriculum;
presented as another person’s work;
incorporated into a commercial product;
uploaded into an artificial-intelligence system or dataset for the purpose of reproducing, training on, or extracting proprietary curriculum; or
otherwise commercially exploited.
Reasonable printing or downloading for the enrolled Student’s personal educational use is permitted where the material is provided for that purpose.
41. Curriculum Information and Proprietary Content
Parents may request reasonable information concerning:
methodology;
educational goals;
general course content;
learning expectations; and
Student progress.
Speak It With Ms. Diaz is not required to publicly disclose detailed proprietary curriculum materials, including complete:
Scope & Sequence documents;
teaching sequences;
lesson scripts;
vocabulary sequencing;
activity libraries;
proprietary instructional structures; or
other protected curriculum-development materials.
Providing general curriculum information does not transfer intellectual-property rights or authorize copying or redistribution.
42. Student Work
The Student retains any rights they may have in original work created by the Student.
By participating in class, the Parent/Guardian permits Speak It With Ms. Diaz to process Student work as reasonably necessary for:
instruction;
feedback;
classroom participation;
educational administration;
assessment of progress; and
legitimate program operation.
Public promotional use of identifiable Student work remains subject to applicable Parent/Guardian authorization and privacy requirements.
43. Student Privacy
Parents and Students must respect the privacy of other Students and families.
Information obtained through participation may not be used to:
harass;
publicly identify;
embarrass;
exploit;
improperly contact; or
invade the privacy of
another Student or family.
44. Privacy and Personal Information
The collection, use, disclosure, retention, and protection of personal information are governed by the Speak It With Ms. Diaz Privacy Policy.
The Privacy Policy should be read together with these Terms.
Parents should provide Student information themselves whenever reasonably possible rather than directing a child to independently provide unnecessary personal information.
45. Parent/Guardian Consent & Media Release
Before the first enrolled recorded class, the Parent/Guardian must complete the applicable Parent/Guardian Consent & Media Release.
That document governs:
Educational Recording Consent;
Parent/Guardian authority;
Promotional Media Authorization;
Voice-Only Authorization;
No Promotional Media Authorization;
authorized media editing and processing; and
related Student-media practices.
The Parent/Guardian Consent & Media Release is incorporated into the enrollment relationship for the purposes it covers.
46. Payments
Payment methods may include:
secure website checkout;
credit or debit card;
Stripe-supported payment methods;
Apple Pay;
Google Pay;
Klarna where available;
PayPal;
Venmo;
bank transfer;
charter-school funding; and
other payment options expressly made available.
Payment methods may change.
The payment method selected may be subject to the independent terms and privacy practices of the applicable processor or financial institution.
47. Payment Information
Speak It With Ms. Diaz generally does not directly receive or store complete card numbers entered into secure third-party payment infrastructure.
Parents are responsible for providing accurate payment and billing information.
Transaction records may be retained as described in the Privacy Policy.
48. Payment Deadlines and Payment Arrangements
Payment is due according to the deadline communicated during enrollment or checkout.
A partial-payment or split-payment arrangement is available only when expressly approved by Speak It With Ms. Diaz.
An approved exception does not create a continuing entitlement to installment arrangements for future enrollments.
Failure to complete required payment by a communicated deadline may result in:
release of an unconfirmed seat;
delayed enrollment; or
suspension of services not yet paid for,
subject to applicable law and applicable charter-school arrangements.
49. No Automatic Renewal Unless Expressly Disclosed
The currently active age-based group modules and standard Private Tutoring arrangements described in these Terms are not automatically renewing subscriptions merely by virtue of enrollment.
Speak It With Ms. Diaz will not treat a fixed-term course as an automatically renewing subscription unless the recurring nature, price, frequency, and cancellation terms are separately and clearly disclosed and affirmatively accepted.
If an automatically renewing service is offered in the future, separate legally required recurring-billing disclosures and terms will apply.
50. Refunds and Cancellations
Refunds, withdrawals, cancellations, credits, and related financial remedies are governed by the separately posted Refund & Cancellation Policy, together with these Terms and applicable law.
The Refund & Cancellation Policy is incorporated into these Terms by reference.
Nothing in these Terms eliminates a refund or cancellation right that cannot legally be waived.
Where these Terms establish a specific attendance or cancellation rule, such as the Private Tutoring 24-hour cancellation rule or the group Student-absence provisions, that rule should be read together with the Refund & Cancellation Policy.
51. Instructor Cancellations
If Speak It With Ms. Diaz must cancel or substantially modify a live class because of:
Instructor illness;
emergency;
power failure;
Instructor-side internet failure;
major platform disruption;
family emergency; or
another circumstance outside reasonable control,
reasonable efforts will be made to notify affected families as soon as practicable.
An Instructor-canceled class will ordinarily be:
rescheduled;
replaced;
added to the course calendar; or
otherwise remedied appropriately.
52. Extended Instructor Illness or Incapacity
If the Instructor becomes unable to teach for more than one consecutive week, affected families will be notified as soon as reasonably practicable.
Where appropriate, the course schedule or completion date may be extended to replace lost instructional time.
If Speak It With Ms. Diaz becomes unable to provide a substantial remaining portion of a purchased service and reasonable rescheduling is not possible, affected families may receive an appropriate:
prorated refund;
credit;
transfer; or
other lawful remedy
depending on the circumstances and applicable payment or charter-school requirements.
53. Reasonable Program Changes
Speak It With Ms. Diaz may make reasonable changes to:
activities;
teaching resources;
instructional sequence;
games;
educational platforms;
digital materials;
lesson implementation;
supporting resources; or
other non-material elements
when educationally or operationally appropriate.
Such changes do not necessarily constitute a change to the purchased service.
Material changes affecting essential features of a purchased service will be communicated when reasonably practicable.
54. Schedule or Group Changes
Occasionally, a group schedule, start date, or composition may need to change because of:
enrollment;
minimum group formation;
Student compatibility;
Instructor availability;
holidays;
emergencies;
educational needs; or
operational circumstances.
Speak It With Ms. Diaz will make reasonable efforts to communicate material changes.
If a material change prevents the business from reasonably providing the purchased service and no reasonable alternative is available, an appropriate refund, transfer, credit, or other remedy will be handled under the Refund & Cancellation Policy and applicable law.
55. Health, Safety, and Appropriateness of Online Participation
Parents are responsible for determining whether live online instruction is reasonably appropriate for their child.
The Parent/Guardian should communicate information reasonably necessary for safe and appropriate participation.
Parents should not provide unnecessary private medical or health information.
If a Student has an educational or accessibility need that may materially affect participation, the Parent may contact Speak It With Ms. Diaz to discuss whether reasonable support can be provided within the scope of the service.
Speak It With Ms. Diaz does not guarantee that every specialized need can be accommodated within a small-group online language program.
56. Online Emergencies
Because classes take place remotely, the Instructor is not physically present with the Student and cannot provide in-person emergency intervention.
A responsible adult should be reasonably accessible when appropriate considering:
the Student’s age;
developmental stage;
independence;
circumstances; and
any known safety concern.
In an emergency occurring at the Student’s location, the Parent/Guardian or another responsible adult at the Student’s location is responsible for obtaining appropriate local assistance.
Nothing in these Terms limits any legally required child-safety or reporting obligation.
57. Communications
Parents are responsible for providing accurate and current contact information.
Parents should monitor communications relating to:
Free Trials;
enrollment;
class schedules;
holidays;
cancellations;
Google Classroom;
recordings;
payments;
charter funding;
materials;
program changes;
policies; and
other service-related information.
Communications may be sent through:
email;
Google Classroom;
Google Calendar;
Calendly;
text message where applicable; or
another reasonable service-related method.
Failure to read a properly sent communication does not necessarily invalidate the information contained in that communication.
58. Respectful Communication
Parents, Students, and Speak It With Ms. Diaz are expected to communicate respectfully.
Harassment, threats, abusive conduct, discriminatory conduct, fraud, intentional privacy violations, or behavior that creates a legitimate safety concern may result in restrictions or termination of the educational relationship.
Good-faith complaints, questions, refund requests, privacy requests, or disagreements will not be treated as misconduct merely because they are critical of the service.
59. Suspension or Termination of Services
Speak It With Ms. Diaz may suspend or terminate participation for substantial or repeated violations of these Terms, including:
serious disruptive conduct;
harassment;
threats;
fraud;
nonpayment;
privacy violations;
unauthorized recording or distribution;
intellectual-property violations;
unsafe conduct;
misuse of class access; or
another serious breach of the educational relationship.
Where appropriate, the Parent/Guardian will be given a reasonable opportunity to address the concern before termination.
Immediate suspension or termination may be appropriate for serious safety, privacy, fraud, or misconduct concerns.
Refund eligibility following termination will be determined under the Refund & Cancellation Policy, applicable law, services already provided, and the circumstances involved.
60. Force Majeure and Events Outside Reasonable Control
To the fullest extent permitted by applicable law, Speak It With Ms. Diaz is not responsible for delay or temporary inability to perform caused by circumstances outside its reasonable control, including:
natural disasters;
severe weather;
wildfire;
widespread power or internet outages;
government orders;
emergencies;
civil disruptions;
major third-party platform failures;
infrastructure failures; or
similar events.
Reasonable efforts will be made to reschedule, extend, replace, transfer, credit, refund, or otherwise address materially affected services when appropriate and reasonably practicable.
61. Third-Party Services Disclaimer
Speak It With Ms. Diaz is responsible for its own educational services but does not guarantee uninterrupted operation of independent third-party services.
To the fullest extent permitted by applicable law, Speak It With Ms. Diaz is not responsible for losses caused solely by an independent third-party provider when those circumstances are outside the reasonable control of Speak It With Ms. Diaz.
This provision does not eliminate any responsibility that applicable law places directly on Speak It With Ms. Diaz.
62. No Guarantee of Continuous Website or Platform Availability
The website, Google Classroom, scheduling tools, payment systems, or other online resources may occasionally be temporarily unavailable because of:
maintenance;
updates;
technical problems;
internet outages;
service-provider interruptions; or
security issues.
Temporary unavailability of a supplemental platform does not automatically create a right to a refund when the purchased educational service can otherwise reasonably be provided.
63. Limitation of Liability
To the fullest extent permitted by applicable law, Speak It With Ms. Diaz will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of or inability to use the educational services, website, or third-party platforms.
To the fullest extent permitted by applicable law, the aggregate monetary liability of Speak It With Ms. Diaz for a claim arising directly from a particular purchased educational service will not exceed the amount actually paid to Speak It With Ms. Diaz for the affected service giving rise to the claim.
This limitation does not apply to the extent applicable law prohibits limitation of liability, including where liability cannot lawfully be limited for:
fraud;
willful misconduct;
gross negligence;
certain personal injuries;
legally protected consumer rights; or
another non-waivable obligation.
Nothing in this section is intended to eliminate a remedy that applicable law requires.
64. No Waiver of Non-Waivable Rights
Nothing in these Terms is intended to waive or limit:
legally required consumer protections;
children’s privacy rights;
parental privacy rights;
legally required refund or cancellation rights;
safety obligations;
fraud protections; or
any other right or remedy that applicable law does not permit the parties to waive.
Where a provision of these Terms conflicts with a mandatory law, the mandatory law controls to the extent of the conflict.
65. Order of Applicable Documents
The educational relationship may also be governed by:
the Privacy Policy;
the Parent/Guardian Consent & Media Release;
the Refund & Cancellation Policy;
specific enrollment information;
a written payment arrangement;
an applicable charter-school purchase order;
an applicable vendor agreement; or
another specific written agreement.
If provisions address different subjects, each document governs the subject it specifically addresses.
For example:
the Privacy Policy primarily governs personal-information practices;
the Parent/Guardian Consent & Media Release primarily governs educational-recording consent and optional promotional-media authorization;
the Refund & Cancellation Policy primarily governs refunds, withdrawals, and cancellations; and
these Terms & Conditions govern the broader educational and contractual relationship.
If there is a direct conflict between these Terms and a specific written agreement expressly approved by Speak It With Ms. Diaz for a particular enrollment, the more specific written agreement will generally control that particular issue, subject to applicable law.
66. Electronic Records and Acceptance
Enrollment and related transactions may be completed electronically.
A Parent/Guardian may indicate acceptance through actions such as:
checking an acknowledgment box;
completing checkout;
submitting an enrollment form;
typing an electronic signature;
submitting the Parent/Guardian Consent;
approving a written payment arrangement; or
another clear affirmative electronic action.
Electronic records and electronic signatures may have legal effect to the extent provided by applicable law.
A Parent/Guardian may request a copy of applicable enrollment documents by contacting Speak It With Ms. Diaz.
67. No Transfer of Enrollment
Enrollment is for the specific Student identified in the enrollment record.
A Student seat, course enrollment, tutoring package, credit, or other educational service may not be transferred to another person without prior approval from Speak It With Ms. Diaz.
Approved sibling enrollment or another expressly approved arrangement is not considered an unauthorized transfer.
68. Failure to Enforce a Provision
If Speak It With Ms. Diaz does not enforce a provision of these Terms on one occasion, that does not waive the right to enforce that provision later.
Likewise, an exception granted to one family or in one circumstance does not automatically create the same exception for another family or future circumstance.
69. Severability
If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent reasonably necessary and legally permitted.
The remaining provisions will continue in effect to the fullest extent permitted by law.
70. Changes to These Terms
Speak It With Ms. Diaz may update these Terms to reflect changes in:
educational services;
technology;
business practices;
payment methods;
service providers;
operational requirements; or
applicable law.
The current version will be posted with a revised Last Updated date.
Material changes will ordinarily apply prospectively.
Material contractual terms of a fixed-term service already purchased will not be retroactively changed in a way that improperly reduces a Parent’s existing legal or contractual rights.
Where applicable law requires additional notice or consent for a change, Speak It With Ms. Diaz will seek to provide it.
71. Governing Law
These Terms are governed by the laws of the State of California, except to the extent:
federal law controls;
another jurisdiction’s mandatory consumer law applies; or
applicable law requires a different result.
Nothing in this section deprives a consumer of protections that cannot lawfully be waived through a choice-of-law provision.
72. Resolving Questions or Disputes
If a Parent/Guardian believes there has been an error relating to:
enrollment;
scheduling;
payment;
a refund;
a class;
a policy; or
another aspect of the service,
the Parent/Guardian is encouraged to contact Speak It With Ms. Diaz so the matter can be reviewed and, where possible, resolved promptly.
Contacting Speak It With Ms. Diaz first is encouraged but does not waive or eliminate any legal right to use another remedy available under applicable law.
These Terms do not require private arbitration and do not waive a legally available right to pursue a claim in a court or other lawful forum.
73. Contact Information
Questions concerning these Terms, enrollment, billing, scheduling, or policies may be directed to:
Speak It With Ms. Diaz
Operator: Mariana Diaz Sanchez
Email: contact@speakitwithmsdiaz.com
Phone: +1 (916) 298-4938
Website: speakitwithmsdiaz.com
74. Parent/Guardian Acknowledgment
By completing enrollment, purchasing the applicable service, submitting required enrollment documentation, or otherwise affirmatively accepting these Terms, the Parent/Guardian acknowledges that they have had an opportunity to review:
these Terms & Conditions;
the Privacy Policy;
the applicable program information; and
any specific payment or charter-funding requirements applicable to the enrollment.
The Parent/Guardian further confirms that:
they are authorized to enroll the Student;
the information provided during enrollment is accurate to the best of their knowledge;
they understand the applicable attendance and technology requirements;
they understand that educational outcomes are not guaranteed;
they understand that group programs require a minimum number of Students to open;
they understand that a temporary seat reservation is not the same as completed enrollment;
they understand that Student absences do not ordinarily create group-class refund or makeup rights;
they understand the separate Private Tutoring cancellation rule;
they agree to respect other Students’ privacy;
they agree not to redistribute protected recordings or educational materials; and
they agree to comply with the applicable policies governing the purchased educational service.
75. Entire Agreement
These Terms, together with the applicable:
enrollment information;
payment arrangement;
charter authorization; and
any other specific written agreement expressly incorporated into the enrollment
constitute the applicable agreement concerning the subjects they address.
Informal statements or general promotional materials do not modify an express written contractual term unless Speak It With Ms. Diaz expressly confirms the modification in writing.
Nothing in this provision limits liability for fraud, misrepresentation, or another right that cannot lawfully be excluded.
Speak It with Ms. Díaz
contact@speakitwithmsdiaz.com
+1 916 298 4938
© 2026 Speak It With Ms. Diaz . All rights reserved.
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