REFUND & CANCELLATION POLICY

Speak It With Ms. Diaz

Effective Date: October 12, 2026
Last Updated: October 12, 2026

Speak It With Ms. Diaz provides live educational services that require advance scheduling, instructional preparation, technology, and reservation of limited Student spaces.

Small-group programs are intentionally limited to a maximum of five Students. For that reason, a confirmed enrollment may reserve a seat that can no longer reasonably be offered to another family if a cancellation occurs close to or after the beginning of the course.

This Refund & Cancellation Policy explains when refunds, cancellations, rescheduling, transfers, or other remedies may be available.

Nothing in this Policy is intended to waive or limit any consumer right, statutory cancellation right, refund right, or other remedy that cannot legally be waived.

1. Scope of This Policy

This Policy applies to current privately purchased educational services offered by Speak It With Ms. Diaz, including:

Baby Steps;
Little Explorers;
Young Adventurers;
Explorer 1 and other fixed-term group modules; and
Private Online Spanish Tutoring.

Charter school-funded services may be governed by different cancellation, refund, credit, invoicing, attendance, or payment rules established by the applicable charter school or funding organization.

Those charter-specific rules are addressed separately below.

2. Definitions

For purposes of this Policy:

“Parent/Guardian” means the Student’s parent, legal guardian, or another adult legally authorized to manage the applicable enrollment.

“Student” means the child enrolled in or being considered for an educational service.

“Group Course” means a fixed-term small-group program such as Baby Steps, Little Explorers, Young Adventurers, or another group module.

“Course Start Date” means the date of the first scheduled instructional session for the applicable group, regardless of whether the individual Student personally attends that first session.

“Cancellation Request” means a clear written communication stating that the Parent/Guardian wishes to cancel the Student’s enrollment or purchased service.

3. How to Request a Cancellation

Cancellation and refund requests should be submitted in writing to:

contact@speakitwithmsdiaz.com

The request should include:

Parent/Guardian full name;
Student name;
program or service;
applicable class schedule;
email address associated with enrollment; and
a clear statement that cancellation is being requested.

The date and time the request is received will be used to determine whether a cancellation deadline has been satisfied.

Deadlines under this Policy are measured using Pacific Time unless otherwise stated.

If a request is sent through another communication channel, such as text message or social media, the Parent/Guardian should obtain written acknowledgment from Speak It With Ms. Diaz to ensure that the cancellation request has been received and documented.

GROUP COURSES

4. Cancellation Seven or More Days Before the Course Begins

A Parent/Guardian may cancel a privately paid Group Course and receive a 100% refund of tuition paid when the Cancellation Request is received at least seven (7) calendar days before the scheduled Course Start Date.

For example, if the first scheduled class is October 19, a cancellation received on or before October 12 qualifies under this section.

The refund will be processed as described in the Refund Processing section below.

5. Cancellation Fewer Than Seven Days Before the Course Begins

If a Cancellation Request is received fewer than seven (7) calendar days before the scheduled Course Start Date, the Parent/Guardian will ordinarily receive a refund equal to:

50% of the tuition amount actually paid for that enrollment.

The remaining 50% is retained because the Student’s seat was reserved in a limited-capacity group and, at that stage, the vacated seat may no longer reasonably be filled before the course begins.

Speak It With Ms. Diaz small groups are limited to a maximum of five Students, so a late cancellation may permanently reduce the enrollment available for that course.

This section applies only to privately paid enrollments and remains subject to any greater refund or cancellation right required by applicable law.

6. Full Refund After the Seven-Day Deadline Through a Replacement Student

A privately paying family that cancels fewer than seven days before the Course Start Date may still become eligible for a 100% refund if the original family successfully obtains a replacement Student to take the vacated seat.

For this exception to apply, all of the following must occur:

the original family identifies a replacement Student or family;
the replacement Student is appropriate for the applicable age group, program, schedule, and instructional placement;
Speak It With Ms. Diaz approves the replacement Student for the applicable group;
the replacement family completes all required enrollment steps;
the replacement family completes any required Free Trial or placement process;
the replacement family completes applicable Parent/Guardian consent requirements; and
the replacement family pays the full applicable tuition required for the replacement enrollment directly to Speak It With Ms. Diaz.

The original family may not transfer its existing payment directly to the replacement family.

The replacement family must complete its own enrollment and payment independently.

Speak It With Ms. Diaz is not responsible for finding a replacement Student on behalf of the canceling family.

7. When the Replacement-Based Refund Becomes Available

The original family becomes eligible for the 100% replacement-based refund only after:

the replacement Student has been approved for the group;
the replacement enrollment has been completed; and
the replacement family’s required full tuition payment has been successfully received and cleared.

Once those conditions have been satisfied, Speak It With Ms. Diaz will begin processing the original family’s refund.

The refund will be processed within up to 30 calendar days after the refund process begins.

The time required for a financial institution or payment provider to display the refunded funds after they have been processed may vary.

8. Withdrawal After the Group Course Has Begun

Once the first scheduled class of a Group Course has begun, tuition is ordinarily non-refundable and non-proratable when the Student voluntarily withdraws.

This rule applies even if the Student:

does not attend the first class;
attends only some classes;
stops participating;
develops a new scheduling conflict;
begins another extracurricular activity;
travels;
changes schools;
changes homeschool arrangements;
enrolls in another Spanish program;
decides not to continue;
misses multiple classes; or
otherwise voluntarily stops attending.

Enrollment reserves instructional capacity for the Student for the entire fixed-term module.

Tuition is therefore not calculated solely according to the number of classes personally attended.

9. Replacement Student Exception After the Course Has Begun

The replacement exception described above may also apply after a privately paid Group Course has begun.

The original family may become eligible for a 100% refund of the tuition it paid for the applicable Group Course if:

the original family identifies a replacement Student or family;
the proposed Student is educationally appropriate for joining the applicable group at that point in the course;
Speak It With Ms. Diaz approves the replacement;
all enrollment and consent requirements are completed; and
the replacement family pays the full applicable tuition required by Speak It With Ms. Diaz for that replacement enrollment.

Speak It With Ms. Diaz retains final authority to determine whether a proposed replacement Student can appropriately enter an existing class without materially compromising:

age placement;
instructional level;
group compatibility;
Student readiness; or
the educational experience of the existing group.

A proposed replacement who is not appropriate for the group does not satisfy the replacement requirement.

10. Replacement Exception Does Not Apply Automatically to Charter Funds

The replacement-based refund rules in Sections 6 through 9 apply to privately paid enrollments.

They do not automatically apply to charter school-funded enrollments.

Charter-funded cancellations, replacements, transfers, refunds, and credits are subject to the requirements of the applicable charter school, purchase order, funding platform, vendor agreement, or other funding arrangement.

11. Student Absences From Group Classes

A Student’s absence from a scheduled group class does not constitute cancellation by Speak It With Ms. Diaz.

When possible, Parents should provide at least 2 hours’ notice that the Student will be absent.

A missed group class does not ordinarily qualify for:

a full refund;
partial refund;
prorated tuition;
account credit;
private makeup lesson;
additional live session;
extension of the module; or
reduction of future tuition.

The Student may return to the next regularly scheduled class.

When an educational recording is successfully created and remains available, the Student may use it to review missed content.

Recording availability is not guaranteed.

12. Student Lateness

A Student who arrives late may join the remaining portion of class when technically and educationally practicable.

The class will ordinarily end at its original scheduled time.

Instructional time missed because of Student lateness does not ordinarily qualify for:

a refund;
credit;
additional class;
makeup lesson; or
extension.

13. Student-Side Technology Problems

Technology problems originating from the Student’s household generally constitute a Student-side absence or interruption.

Examples include:

internet failure;
Wi-Fi problems;
computer malfunction;
discharged equipment;
microphone problems;
camera problems;
audio problems;
incompatible software;
outdated Zoom application;
forgotten login information; or
other local technology problems.

Such circumstances do not ordinarily create a right to:

refund;
tuition credit;
makeup class;
private lesson; or
course extension.

MINIMUM GROUP ENROLLMENT

14. Minimum of Three Students

A new small-group course ordinarily requires at least 3 enrolled Students to open.

If the required minimum is not reached, Speak It With Ms. Diaz will notify the affected family or families that the group cannot begin as originally scheduled.

15. Option to Wait for the Next Group

When a group cannot open because it has fewer than three Students, Speak It With Ms. Diaz will ordinarily recommend that the family wait for the next available enrollment period or upcoming schedule.

The approximate waiting period may range from approximately:

15 days to 3 months

depending on circumstances including:

current enrollment;
family demand;
available schedules;
time of year;
holidays;
school calendar;
Instructor availability;
program demand; and
other internal operational factors.

The waiting period is an estimate and is not a guarantee of a particular future start date.

16. If the Family Accepts the Waiting Option

If the family agrees to wait, the amount already paid may remain applied toward the appropriate upcoming group.

When a new group and start date become available, Speak It With Ms. Diaz will communicate the available schedule and enrollment information.

Once a new confirmed Course Start Date has been accepted, the normal cancellation provisions of this Policy apply to that enrollment.

17. If the Family Declines the Waiting Option

A family is not required to wait for another group.

If the original group cannot open because the minimum enrollment requirement was not met and the family declines the proposed waiting option, the family will receive a:

100% refund of the privately paid funds for that course.

The refund will be processed within up to 30 calendar days after the refund process begins.

18. If a Later Proposed Group Also Does Not Open

If the family initially agrees to wait but a later proposed group also cannot open, Speak It With Ms. Diaz may again offer:

another upcoming group;
another appropriate schedule; or
a full refund of the privately paid amount.

The family is not required to continue waiting indefinitely.

CANCELLATIONS BY SPEAK IT WITH MS. DIAZ

19. Entire Course Canceled Before It Begins

If Speak It With Ms. Diaz cancels an entire privately paid Group Course before the first scheduled class and cannot provide an appropriate alternative that the family wishes to accept, the family will receive a 100% refund of the amount paid for that canceled course.

The Parent/Guardian is not required to accept a materially different service, schedule, or program as a substitute.

20. Individual Classes Canceled by Speak It With Ms. Diaz

If Speak It With Ms. Diaz cancels an individual class because of:

Instructor illness;
emergency;
power failure;
Instructor-side internet failure;
major platform disruption;
family emergency; or
another circumstance outside reasonable control,

Speak It With Ms. Diaz will ordinarily attempt to:

reschedule the class;
replace the class;
add an instructional session; or
extend the course calendar.

An Instructor-canceled class does not ordinarily generate an immediate refund when the class can reasonably be rescheduled or replaced.

21. Extended Instructor Inability to Provide Remaining Classes

If Speak It With Ms. Diaz becomes unable to provide a substantial portion of the remaining prepaid classes, the first remedy will ordinarily be to offer reasonable rescheduling or an extension sufficient to complete the remaining instruction.

Families may choose to wait for the remaining classes to be rescheduled.

However, a family is not required to wait indefinitely.

If Speak It With Ms. Diaz is unable to provide a substantial remaining portion of the purchased service as originally scheduled and the family chooses not to wait for the proposed rescheduling or extended completion period, the family may receive a prorated refund for the prepaid classes that have not been provided.

The prorated refund will be based on the value of the undelivered portion of the privately purchased service.

Classes already provided are not included in that refund.

22. Refund When the Family Chooses Rescheduling

If the family elects to accept reasonable rescheduling or extension of the remaining classes, a prorated refund is not ordinarily due merely because the original course completion date changed.

If the rescheduled instruction later cannot reasonably be provided, the family may then request the applicable refund for the remaining undelivered portion.

PRIVATE TUTORING

23. Private Tutoring Scheduling

Private Tutoring reserves dedicated instructional time for a specific Student.

Private Tutoring currently requires an initial minimum commitment of 12 sessions, unless a different arrangement is expressly approved in writing.

24. Private Tutoring Rescheduling

A Private Tutoring session may ordinarily be rescheduled without penalty when the Parent/Guardian provides at least:

24 hours’ notice.

The rescheduled session remains part of the purchased tutoring package.

Rescheduling is subject to Instructor availability.

25. Private Tutoring Cancellation With Less Than 24 Hours’ Notice

A Private Tutoring session:

canceled with fewer than 24 hours’ notice;
missed without timely notice; or
missed because the Student is unavailable

may be considered used and non-refundable.

The session may therefore be deducted from the remaining tutoring package.

Speak It With Ms. Diaz may make a reasonable exception in extraordinary circumstances at its discretion.

An exception on one occasion does not modify the rule for future sessions.

26. Private Tutoring Package After Instruction Has Begun

Once the first session of a Private Tutoring package has begun, the tutoring package is ordinarily non-refundable if the Student voluntarily discontinues tutoring.

This includes withdrawal because of:

change of plans;
scheduling conflicts;
travel;
loss of interest;
participation in another program;
school schedule changes; or
another voluntary Parent/Student decision.

The package reserves individualized instructional capacity and scheduling availability.

27. Tutoring Sessions Speak It With Ms. Diaz Cannot Provide

If Speak It With Ms. Diaz must cancel a tutoring session, reasonable efforts will be made to reschedule the session.

The canceled session will not be treated as used by the Student.

If Speak It With Ms. Diaz ultimately becomes unable to provide prepaid remaining tutoring sessions and reasonable rescheduling is not possible or the family elects not to wait for an extended rescheduling period, the family will receive an appropriate prorated refund for the prepaid sessions that Speak It With Ms. Diaz cannot provide.

PARENT-REQUESTED CHANGES

28. Requests to Change Groups or Schedules

A request to transfer a Student to:

another group;
another schedule;
another start date; or
another program

is subject to availability and educational suitability.

Approval is not guaranteed.

If a transfer is approved, the existing tuition may be applied toward the approved replacement enrollment as expressly confirmed by Speak It With Ms. Diaz.

A Parent-requested transfer does not automatically create a right to a cash refund.

29. Changes in Personal Circumstances

Changes in a family’s personal circumstances do not ordinarily alter the refund deadlines established in this Policy.

Examples include:

travel;
vacation;
extracurricular activities;
school changes;
homeschool changes;
work-schedule changes;
moving;
new family commitments; or
another personal scheduling conflict.

Any non-waivable rights provided by applicable law remain unaffected.

CHARTER SCHOOL-FUNDED SERVICES

30. Charter School Rules Control Charter-Funded Refunds

Charter-funded enrollments may operate under:

purchase orders;
service agreements;
funding authorizations;
vendor agreements;
invoicing requirements;
attendance requirements;
charter cancellation rules;
funding-platform rules; or
other school requirements.

For charter-funded services, cancellation, refund, replacement, transfer, credit, and payment decisions will be handled according to the rules and requirements of the applicable charter school or funding source.

31. Charter Refunds May Be Returned to the Funding Source

When a charter school or educational funding organization is the payer, any refund or credit may need to be returned directly to:

the charter school;
ClassWallet;
another funding platform; or
another applicable funding source.

A Parent/Guardian is not automatically entitled to receive personally funds that were originally paid by a charter school or educational funding source.

32. Charter-Specific Requirements May Differ From This Policy

The private-payment cancellation deadlines and replacement-based refund provisions in this Policy do not override a charter school’s contractual or funding requirements.

If a charter-funded enrollment is subject to rules that differ from this Policy, the applicable charter-school or funding agreement will control to the extent legally and contractually required.

33. Private Payment With Expected Charter Reimbursement

A Parent should not privately pay for a program solely on the assumption that a charter school will later reimburse the Parent unless that arrangement has been confirmed by the charter school.

Speak It With Ms. Diaz does not control charter-school reimbursement decisions.

If a Parent voluntarily pays privately and the charter school later refuses reimbursement, that refusal does not by itself create an additional refund right against Speak It With Ms. Diaz beyond the private-payment rules established in this Policy.

DISCOUNTS AND PAYMENT ARRANGEMENTS

34. Discounts and Promotional Pricing

If an approved refund applies to tuition that was purchased using:

a sibling discount;
referral benefit;
promotional price;
coupon;
special offer; or
other approved price reduction,

the refund will be calculated from the amount actually paid, not from the undiscounted retail value.

Discounts do not have independent cash value unless expressly stated otherwise.

35. Payment Plans

If Speak It With Ms. Diaz approves a payment plan or split-payment arrangement for a fixed-term course, the arrangement is a method of paying for the fixed-term course.

It does not convert the course into a month-to-month service.

The refund or cancellation rights applicable to that enrollment are determined by this Policy and any specific written payment arrangement.

36. Unpaid Balances

Where tuition has been divided into approved installments, cancellation does not necessarily eliminate an amount that was already validly earned or contractually due.

Speak It With Ms. Diaz will not collect an amount that applicable law, this Policy, or a specific written agreement requires to be canceled or refunded.

REFUND PROCESSING

37. Amount Used to Calculate Refunds

Unless otherwise expressly stated, an approved refund is calculated using the amount actually paid by or on behalf of the applicable private-pay family.

A refund is not calculated using an undiscounted advertised value that the Parent did not actually pay.

38. Refund Processing Period

When this Policy provides for a refund, Speak It With Ms. Diaz will process the approved refund within:

up to 30 calendar days after the refund process has been initiated.

For purposes of this Policy, the refund process begins after the conditions necessary for the applicable refund have been satisfied.

Examples include:

approval of a timely cancellation;
the family declining the insufficient-enrollment waiting option;
the replacement family’s payment being successfully completed;
confirmation that Speak It With Ms. Diaz cannot provide remaining instruction; or
another applicable refund condition being resolved.

39. Refund Method

Approved refunds will ordinarily be returned to the original payment method when reasonably possible.

Depending on how the original payment was made, a refund may be processed through:

the applicable payment processor;
PayPal;
Venmo;
bank transfer;
another appropriate method; or
the applicable charter/funding source.

Speak It With Ms. Diaz may request reasonable verification before processing a refund.

40. Time Required for Refund to Appear

The up to 30-day period refers to processing by Speak It With Ms. Diaz.

After a refund has been submitted, a bank, card issuer, payment processor, or financial institution may require additional processing time before the credit becomes visible in the recipient’s account.

That external posting period is outside the direct control of Speak It With Ms. Diaz.

41. Payment Processing Fees

Any treatment of payment-processing fees will follow:

applicable law;
applicable processor requirements; and
the terms associated with the applicable transaction.

Nothing in this section permits Speak It With Ms. Diaz to withhold an amount that applicable law requires to be refunded.

BILLING ISSUES

42. Duplicate or Incorrect Charges

Parents should contact Speak It With Ms. Diaz promptly if they believe they have experienced:

a duplicate charge;
an incorrect charge;
a payment applied to the wrong Student;
a charge after a properly processed cancellation;
a charge for a service they did not authorize; or
another billing error.

Confirmed billing errors will be corrected.

Billing errors are separate from voluntary cancellation requests.

43. Failed or Declined Payments

If an approved payment is declined or cannot be processed, Speak It With Ms. Diaz may contact the Parent/Guardian to obtain another payment method.

A failed payment does not constitute a cancellation request.

The Parent/Guardian must still follow the applicable cancellation process if they wish to cancel the enrollment.

An unpaid or unconfirmed seat may be released according to the Terms & Conditions.

44. Chargebacks and Payment Disputes

Parents are encouraged to contact Speak It With Ms. Diaz promptly if they believe a charge is incorrect so that the issue may be reviewed.

Nothing in this Policy eliminates a lawful right to dispute a transaction through a financial institution.

Speak It With Ms. Diaz may provide relevant information to a payment processor or financial institution when reasonably necessary to respond to a dispute, including:

transaction information;
enrollment records;
acceptance records;
attendance information;
communications;
cancellation requests; and
applicable policies.

Knowingly submitting materially false information in connection with a payment dispute may result in termination of services or other lawful action.

TERMINATION AND EXCEPTIONAL CIRCUMSTANCES

45. Termination for Serious Conduct or Policy Violations

If participation is suspended or terminated because of substantial or repeated violations of the Terms & Conditions, including serious:

misconduct;
harassment;
threats;
fraud;
privacy violations;
unauthorized recording;
redistribution of class recordings;
intellectual-property violations; or
unsafe behavior,

a refund is not automatically guaranteed.

Any refund determination will consider:

services already provided;
remaining prepaid services;
the circumstances causing termination;
the Terms & Conditions; and
applicable law.

Any amount legally required to be returned will be refunded.

46. Force Majeure and Events Outside Reasonable Control

Events outside the reasonable control of Speak It With Ms. Diaz may occasionally delay or prevent instruction.

Examples may include:

natural disasters;
wildfire;
severe weather;
widespread internet or power outages;
government orders;
emergencies;
infrastructure failures;
major third-party platform failures; or
comparable circumstances.

Speak It With Ms. Diaz will ordinarily first attempt to:

reschedule;
extend;
replace; or
otherwise provide the purchased instruction.

If a substantial remaining portion of a prepaid service ultimately cannot reasonably be provided, the family may receive the applicable prorated refund or other remedy described in this Policy.

47. Discretionary Exceptions

Speak It With Ms. Diaz may voluntarily provide an exception when extraordinary circumstances justify doing so.

An exception may include:

additional rescheduling;
transfer;
credit;
extended time;
partial refund; or
another reasonable accommodation.

A discretionary exception:

does not amend this Policy;
does not create an entitlement for future situations; and
does not require the same exception for another family.

Decisions will not be made on an unlawfully discriminatory basis.

LEGAL AND POLICY RELATIONSHIP

48. Rights Required by Applicable Law

Nothing in this Policy eliminates a cancellation, refund, rescission, consumer-protection, or other right that applicable law does not permit the parties to waive.

If applicable law gives a Parent/Guardian a greater right than this Policy provides in a particular transaction, the applicable law controls.

49. Relationship to Terms & Conditions

This Refund & Cancellation Policy forms part of the overall enrollment agreement and should be read together with the Terms & Conditions.

Make Terms & Conditions a native Hostinger link to:

/terms-and-conditions

The Terms & Conditions govern the broader educational relationship, while this Policy specifically governs:

cancellations;
withdrawals;
refunds;
missed sessions;
replacement Students;
insufficient enrollment; and
related financial remedies.

50. Relationship to Privacy and Parent/Guardian Consent

Personal information collected in connection with refund or cancellation requests is handled according to the Privacy Policy.

Make Privacy Policy a native Hostinger link to:

/privacy-policy

Educational recording and promotional media choices are governed separately by the Parent/Guardian Consent & Media Release.

Make Parent/Guardian Consent & Media Release a native Hostinger link to:

/parent-guardian-consent-and-media-release

A cancellation of enrollment does not automatically alter previously authorized data-retention or media practices where continued retention is permitted or required under those policies or applicable law.

51. More Specific Written Agreements

A particular enrollment may also be subject to a specific:

charter-school purchase order;
funding agreement;
written payment arrangement;
approved transfer agreement; or
another service-specific written agreement.

Where a specific written agreement lawfully governs a particular issue differently, that more specific agreement may control that issue.

52. Changes to This Policy

Speak It With Ms. Diaz may update this Policy to reflect changes in:

educational services;
payment methods;
business practices;
charter relationships;
technology;
operational requirements; or
applicable law.

The current version will be posted with an updated Last Updated date.

For an existing paid enrollment, the version of the Policy in effect when the purchase was made will ordinarily govern that transaction unless:

applicable law requires otherwise;
the Parent/Guardian agrees to another arrangement; or
a later change provides the family with more favorable rights.

53. Contact

Questions concerning:

cancellations;
withdrawals;
refunds;
replacement Students;
tutoring rescheduling;
billing issues; or
this Policy

may be directed to:

Speak It With Ms. Diaz
Operator: Mariana Diaz Sanchez
Email: contact@speakitwithmsdiaz.com
Phone: +1 (916) 298-4938
Website: speakitwithmsdiaz.com

54. Parent/Guardian Acknowledgment

By completing a privately paid enrollment, the Parent/Guardian acknowledges that they have had an opportunity to review this Refund & Cancellation Policy before completing the applicable purchase.

The Parent/Guardian understands in particular that:

a Group Course canceled at least 7 calendar days before its Course Start Date qualifies for a 100% refund;
a privately paid Group Course canceled fewer than 7 calendar days before its Course Start Date ordinarily qualifies for a 50% refund;
the original family may qualify for a 100% refund after the seven-day deadline if it successfully obtains an approved replacement Student whose family completes enrollment and pays the full required tuition;
the replacement exception may continue to apply after the Group Course has begun;
Speak It With Ms. Diaz is not obligated to find the replacement Student;
once a Group Course begins, a voluntary withdrawal is otherwise non-refundable;
Student absences do not ordinarily create refund or makeup rights;
a new group generally requires at least three Students to open;
if a group cannot open, the family may be offered the opportunity to wait approximately 15 days to 3 months for another group;
the family is not required to accept that waiting option;
if the family declines the waiting option, privately paid course funds will be refunded in full;
Private Tutoring requires at least 24 hours’ notice for ordinary rescheduling;
a Private Tutoring session canceled with fewer than 24 hours’ notice may be considered used and non-refundable;
once a Private Tutoring package has begun, voluntary withdrawal ordinarily does not qualify for a refund;
if Speak It With Ms. Diaz cannot provide a substantial remaining portion of prepaid instruction, the family may choose whether to wait for reasonable rescheduling or receive the applicable prorated refund for undelivered instruction;
charter-funded enrollments are subject to the applicable charter school’s requirements; and
approved refunds are processed within up to 30 calendar days after the applicable refund process begins.